Our Policies

The House of Flowers guarantees our products and services to be of the highest quality available. If at any time you are not satisfied with the quality of products or services you’ve received, please contact our owner, Steven, for a complete review of the issue and rectification when needed.

Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues or supply chain issues. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. Please note that due to the ongoing effects of the pandemic and disruptions in the supply chain, substitutions are highly likely…especially in regards to the vase or container used for any design. 

Refund Policy
The House of Flowers stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us. We will refund your purchase “OR” replace the original arrangement with one of equal or greater value. 

Privacy & Security
Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
Remember who you are after you log in so that you do not need to authenticate at each click;
Monitor if our website is running with the high performance we are dedicated to providing;
Let you browse between products without having to start back from the home page at each click;
Remember if you put something in your shopping cart before you decide to checkout; and control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

You can sign up for an online account profile if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to return to our website to buy our products, you do not have to provide all of your information over again — you just have to log-in. 

Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we use accredited companies to process your credit card information. Your credit card is processed by Authorize.net, or you may also choose to use PayPal.

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our shop.

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.