Customer Service

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The House of Flowers guarantees our products and services to be of the highest quality available. If at any time you are not satisfied with the quality of products or services you’ve received, please contact our owner, Steven, for a complete review of the issue and rectification when needed.

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Privacy & Security

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

The House of Flowers is 100% PCI compliant, meaning that we have taken rigorous steps to insure that all credit card transactions are done discretely and securely. 


To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our shop.


We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

House Accounts

We no longer accept charges to a house account, however, for those with an active account in good standing, we will continue to extend that privilege until such time that the account becomes delinquent.  If you would like to pay your balance online, use the link below to pay via PayPal.